Shipping policy

 

Shipping Policy

Processing Time

All orders are processed within 5-7 business days before shipment. Processing times do not include weekends or holidays. During high-demand seasons, processing may take slightly longer.

---

Shipping Time

• Standard Shipping: 7–10 business days (after processing)

• Expedited Shipping: 5–7 business days (after processing)

Shipping times are estimates and may vary due to carrier delays, customs inspections, or other unforeseen circumstances outside our control.

---

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.

---

Lost or Stolen Packages

We are not responsible for packages marked as “delivered” by the carrier. If your tracking shows as delivered but you have not received your order, please contact the shipping carrier directly to file a claim.

---

Incorrect Shipping Information

It is the customer’s responsibility to provide the correct shipping address at checkout. Orders shipped to the wrong address due to incorrect information cannot be refunded or replaced.

---

Pre-Orders & Backorders

If an item is on pre-order or backorder, the estimated ship date will be stated on the product page. Orders containing both in-stock and pre-order items will ship once all items are available unless arranged otherwise.